“Einstein Voice will usher in a new era of conversational CRM, delivering new levels of productivity and redefining customer experiences with voice technology,” Parker Harris, Salesforce co-founder and CTO, said in a prepared statement. With Einstein Voice Assistant, users will be able to conversationally update Salesforce. Einstein Voice Bots will enable companies to customize voice-enabled interactions. The company says administrators will be able to build bots with a few clicks and deploy them on Google Assistant and Amazon Alexa.