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American Family Blames 'Unusual Activity' for System Outages

American Family Insurance has revealed that “unusual activity” recently prompted it to pull “several business systems” offline. So reports Claims Journal.

american family insurance“We recognize the system outages are impacting customers, agents and employees and we appreciate their patience and understanding," the insurance giant said in an emailed statement to the news service.

The insurer’s website directed customers to call if they have a claim and assured them they wouldn’t be penalized if the outage prevented them from making a payment.

Read the full article from Claims Journal.

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